Performance is the Epoch tradition. Find out how we built this tradition, and learn about our management philosophy and operating strategy.

Company History

Epoch Management was formed in 1973 because an apartment owner couldn't find a real estate management company that managed from an owner's viewpoint. After considerable refinement and experience, Epoch developed a system of management that focused on realization of the owner's objectives, gradual enhancement of the investment property, and optimum quality of life for the residents. Epoch's understandable, no-nonsense methods for uncovering details and knack for measuring and reporting property performance proved so successful that this system was made available to clients other than Epoch Properties. By micro-managing the details, the large objectives are more easily achieved, and the client is always kept fully informed.

This system (a) focuses on the critical management elements, (b) presents them in an orderly, logical and user-friendly manner, (c) identifies problem areas quickly, and (d) places heavy emphasis on achieving results. Epoch's system involves all levels of personnel, from the top executives to all on-site management personnel who are selected, educated and trained to think, analyze and take action according to owners' predetermined, identifiable goals. Personnel are compensated on results which are directly related to achievement of these goals.

Nearly half of Epoch's involvement in multifamily management began in the planning and/or early construction stage. This has enabled Epoch to provide numerous cost saving suggestions that materially affect the success of the venture and reduce owner risk ratios. This involvement in construction has helped Epoch develop a keen insight into solutions that stem from the more unusual maintenance/repair problems occurring later in the age of a multifamily property. Epoch Management also provides consultation and development coordination which includes, but is not limited to, market analysis, site selection and planning, architectural and landscaping plans, material selection, amenity package, interior furnishings, unit mix, pro formas, rent structures, and marketing and advertising.

Contrary to the trend of the last decade, when the formation of management companies began to boom, Epoch began 25 years ago as one of the original multi-family management pioneers. Epoch is still recognized as a leader in multi-family management, having trained many industry leaders and consultants, all the way up to a former President of the National Apartment Association.

Epoch is many things to many people.

• Owners/Clients have written that Epoch is "the best, very responsive to requests, hands-on, flexible/adaptable, deliver more than expected, develop new solutions, effective, reliable, pleasant to work with, confident, listen well, run their properties in a precise manner, professional and creative."
• In their thank you letters to us, our residents use the words, "service oriented, friendly, approachable, sympathetic, pride in serving people, exceed expectations, they lease because of Epoch, Epoch's patience in arriving at fair and equitable solutions."
• Within the multi-family industry, Epoch is known as "solid, professional, experienced, setting the standard, progressive, creative, non-intimidating and having high quality employees, services, and systems."
• Our employees make liberal use of phrases such as "involving everyone in the responsibility and control for the property performance, mutual respect, emphasis on bottom line results, encourage personal growth, teamwork and a liberal open door policy."
• Our vendors say that they "can tell immediately when they are on an Epoch managed property from the organized appearance of the property and office, to the professional, friendly manner and upbeat attitude of the staff."

Epoch's Management Philosophy and Strategy

• The client's interests, goals and objectives come first.
• Honesty, integrity, reliability, fairness, and results are the cornerstones of Epoch Management.
• We constantly look for innovative, new, and more efficient ways of managing, and constantly strive for perfection.
• We enjoy our work and try to employ only those people who enjoy their work and have an upbeat, positive attitude. We realize that some of the major reasons people rent from Epoch are the way they are treated, the services they are rendered, and the overall attitude of everyone in their environment.
• We promote from within whenever possible.
• We increase the owner's bottom line on the expense side not by eliminating services and value to the resident, but by efficiently operating the property.
• We increase the owner's bottom line on the income side by constantly staying abreast of the market conditions and product available in order to fine tune the rental rates to minimize vacancy loss and maximize gross income.
• We never give up . . . a CAN DO attitude . . . we love challenges.
• We do not let personal feelings interfere with good business judgment, always maintain objectivity and make decisions by having all the facts available.
• The team approach can always accomplish more that any single individual is able to accomplish.
• Epoch receives no "hidden fees" such as computer fees, copying costs, bookkeeping costs, etc. We have no ownership or fee arrangement with or in any other entity. All discounts, rebates, etc. are passed on to the client. The only fee we earn is the management fee.
• Continuous improvement of the community decreases turnover and vacancy loss, achieves the highest rental rates and maximizes the value of the community.
• Good resident relations are paramount in the management of an apartment community.
• Each community is treated as though we own it, with the same philosophy and goals as our client. Each project has its own bank accounts, separate files, etc.; nothing is ever commingled. Every employee at Epoch is available to our clients at any time, including non-business hours.